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Support · Algonet Pass
Support for
Algonet Pass
How to get help with the Algonet Pass mobile app
(Android package and iOS bundle
net.algonet.algonetpass).
Last updated: 7 August 2026
Contact. Write to hello@algonet.co.uk and put Algonet Pass in the subject line. Tell us which store you installed from, the app version shown at the bottom of the welcome screen, and a short description of what went wrong. We reply during UK business hours.
What the app is for
Algonet Pass is a workplace sign-in tool. It confirms sign-ins to Algonet business systems that your employer or client already runs. It has no accounts of its own and there is nothing to sign up for here: if you do not have an account in such a system, the app cannot help you sign in, and your IT team is the right place to start.
Who to ask for what
- Your organisation's IT or administrator — for access to a system, a forgotten web password during first registration, a revoked phone, or anything that happens on the login page itself. That server belongs to them.
- Algonet Ltd (hello@algonet.co.uk) — for problems with the app on your phone: it will not open a sign-in link, a registration will not complete, Face ID or Touch ID never appears, or the store listing itself.
Common steps before you write
- Confirm the phone has a working internet connection.
- Update Algonet Pass from the App Store or Google Play.
- If a registration looks stuck, open Manage registrations, remove that system, and scan a fresh code from the login page.
- If the phone was restored or a new Face ID / fingerprint was enrolled, remove every registration and register again — the keys on the phone are bound to that biometric set on purpose.
Privacy and deletion
What the app stores, what it sends, and how to erase it: